Subject: Damage Claim Follow-up - May 7, 2025 Incident - Orem, UT (Broken Mirror) To Take 5 Car Wash Claims Department, This email is a follow-up regarding a damage claim filed on Wednesday, May 7, 2025, at your Orem, UT location (367 N State St) concerning a broken passenger side mirror. The incident occurred around 9:18 AM during the wash cycle. As the first set of vertical arms contacted my vehicle, my passenger mirror was broken off. I observed the corresponding wash arm appeared loose and not spinning correctly after the incident. I immediately spoke with the manager (Jared?) and filed a damage claim form. I was told someone would contact me within 48 hours. As of Friday, May 9, 2025, I have received no contact. I have attempted to follow up multiple times via phone (experiencing difficulty reaching support) and by visiting the location, without success or information. I contacted Fleet Response today and they have no record of my claim form. My claim form was filed on-site, yet t...